Customer Feedback

General Comments

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• "Clerk Clemens is very knowledgeable and sweet!  I enjoyed all of his explanations."

• "Mr. Clemens was so helpful when I could not find the right government office to assist me."

• "We need more people like you serving in government positions!"

• "Mr. Clemens runs an excellent organization.  Every interaction I’ve had with his office has been very productive, friendly, and easy." 

• "I was quite impressed with the friendliness, professionalism, and efficiency of the office."

• "You have assembled a great team of experienced employees which demonstrates your great leadership, Mr. Clemens." 

• "Thanks so much to our Clerk Mr. Clemens and the staff who did a fantastic job."

• "Gary, you have the best (Circuit Court) Clerk’s Office in Northern Virginia."

• "As always, the Clerk's Office never ceases to impress.  The most well-run part of all Loudoun County government. "

• "Fantastic!  I don't know if the clerk is an elected position but I'd vote for you!"

 

Marriage License Clients

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• "The convenience of doing (a marriage license) via a virtual appointment is fantastic!"

• "The virtual marriage license appointment was quick and very well run.  It was a great experience overall!"

• "We had a great experience.  Everyone was super helpful and also efficient. We didn’t have to wait and the whole process was super quick."

• "Great service.  Friendly staff.  Was in and out in less than 15 minutes.  Highly recommend."

• "Our virtual marriage license appointment was phenomenal!  Well done!"

• "Excellent services and very helpful."

• "Very convenient, smooth process with friendly staff.  A truly enjoyable process." 

• "(The deputy clerk) made this process a pleasure with her compassion and patience. This has been a wonderful experience." 

• "We did the meeting virtually and it went without a hitch."  

• "We submitted our marriage license application online which was a simple process.   The next day, the Clerk's staff reviewed the details of the process with us virtually.  They were friendly and informative.  The whole process was super quick and streamlined.  Great experience!"

• "We felt your office demonstrated total care and a sense of responsibility that made us feel excited and we very much appreciated the service!"

• "This was one of those important life moments and your pleasantness made it a great experience." 

 

Notary Public Commission Clients

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• "The process was simple and with great communication.  I was happy to learn that I didn’t have to visit in person and could make my appointment virtually." 

• "Your office was courteous and professional, as well as efficient.  The whole process from start to finish using a virtual environment was fantastic.  I love the virtual offering."  

• "I arrived early but the clerk was friendly and kind.  The deputy clerk processed me right away.  I was in and out within 10 minutes.  The service was excellent."  

• "The deputy clerk who swore me in was super sweet, helpful, fast and efficient.  Thank you!"

• "Excellent service and very thorough and pleasant!  Very knowledgeable!"

• "It was smooth.  I was in and out in less than 10 minutes."

• "Prompt and efficient service.  The agent was professional and courteous."

• "Well organized, timely, and efficient.  Great staff!"

• "I was able to renew my notary via videoconference and truly appreciate that option."  

• "Thanks for making the process flexible and easy with online appointment scheduling and the remote option." 

 

Probate of Wills Clients

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• "Thank you for all that you have done to help my family and me during difficult times." 

• "Your team was amazing throughout the process.  Thank you, Mr. Clemens." 

• "The compassion and attention your team provided was impressive and timely." 

 

Civil Case Management Clients 

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• "Your team is very helpful, courteous, and knowledgeable." 

• "Everyone was helpful.  Thank you and your employees for the good service."

• "The process as easy to follow.  I received a timely receipt for my paperwork and everything arrived as promised.  Thank you for the excellent service." 

• "Professional, timely, necessary forms easily accessible.  A model of how to operate." 

• "Thank you for the pleasant experience and very fast service.  You guys do a great job. Thank Gary Clemens."

• "While my situation was not a circuit court matter, I appreciate you taking the time to share information about the district court. You were very helpful." 

• "Thank you for your exceedingly prompt service.  Your staff promptly acknowledged receipt of my filing and provided details as to how the process would work.  If I could just get other government agencies to respond half as good."

• "Thank you for your superb and professional service."

• "Excellent customer service. No line at the courthouse, friendly and informative staff."

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Authorized by Friends of Gary Clemens